All NDIS participants are entitled to receive safe and high-quality support and services from their providers. The NDIS Quality and Safeguards Commission is the independent agency responsible for ensuring the quality, safety and accountability of NDIS services. The NDIS Commission emphasises the importance of helping the participants make informed choices in their NDIS journey. Understanding your rights and responsibilities as a participant to lawfully use your NDIS funding is a part of informed decision-making.
Under the NDIS, participants have the right to choose their service providers for various support and services. The participant having ‘choice and control’ over their support and services is a crucial NDIS principle, giving participants the right to select providers and refuse services that don’t meet their needs and quality standards. They have the right to address conflicts of interest with providers and can choose how much personal information they wish to share. It is important to note that if services are to be terminated, proper notice must be given to the provider in accordance with the service agreement. The NDIS ensures that participants are not forced to purchase unnecessary services. Participants also have the right to receive NDIS-funded support and services at a fair and reasonable rate.
Plan Guard plan managers can assist you in utilizing your NDIS funds in compliance with NDIS regulations. Effectively managing and monitoring your NDIS funds will help you to better exercise choice and control over your NDIS supports. In addition to helping you manage your NDIS funds and advising you on your participant rights, we may also help you understand your responsibilities as a participant. Contact us today to know more about our services.